Contact and Support

How can we help?

Use this form for questions or problems about Synergy itself, including accounts, access, privacy, payments to Synergy or other platform matters.

This form is not used to contact a Provider or to manage work arranged between a Customer and Provider.

Send Synergy a message

Your name

Your email address

What do you need help with?

Tell us what happened or what you need help with

Please include enough detail for Synergy support to understand the issue. Do not include passwords, payment-card details or unnecessary sensitive information.

Provider concerns

Looking for help with a Provider?

If you are an authorised Customer reporting a concern about a Provider, use the reporting option available from the relevant Provider Listing or your enquiry history.

Providers can report concerns about a Customer enquiry from their Provider enquiry history.